Privacy Policy

Privacy Policy

Reclaiming Intimacy values your trust & understands the importance of protecting your privacy. We want you to understand how your information is collected and used. To achieve our goal of providing the highest quality products and services unless otherwise stated, we use information from our interactions for internal purposes only. We have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. This privacy policy explains our information collection practices and the choices you have about the way information is collected and used. We reserve the right to amend this privacy policy. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

This Privacy Statement applies to all information collected through your communications with us, whether electronic, written or oral; information collected through our mobile applications or websites that include a link to this Privacy Statement; as well as any other information about you that we may collect offline or receive from third-party services. By accessing our services or providing your information to us, you accept and agree to the practices described in this Privacy Statement.

Reclaiming Intimacy will collect information that identifies you as an individual or information which is linked or linkable to you as an individual, referred to “Personal Information.” Personal information includes contact information, demographic information, health and financial information, as well as call recordings and transcripts.

CONTACT INFORMATION
We may request contact information such as your name, mailing address, telephone number, e-mail address, and your preferences for how you would like to be contacted.

DEMOGRAPHIC INFORMATION
We may request limited demographic information such as your gender, race or ethnicity, marital status, geographic location, and/or primary language.

SENSITIVE PERSONAL INFORMATION
(other than Health Information)
Unless we specifically request or invite it, we ask that you not send or otherwise disclose to us your political opinions, religion or other beliefs, passport or national identity number, criminal background, or trade union membership.

HEALTH INFORMATION/EVENTS

We may request limited health information about you such as your relationship to cancer or, if applicable, your type of cancer, date of diagnosis, stage, or current treatment. This information may be needed to assist you in providing support resources or providing you notice of special activities. This health information may be transmitted electronically for the uses and/or disclosures described in this Privacy Statement.

Reclaiming Intimacy is not a health care provider, health care clearing house, or a business associated of a HIPAA covered entity. Nevertheless, Reclaiming Intimacy will not disclose Individually Identifiable Health Information without an individual’s consent. In all cases, when Individually Identifiable Protected Health Information needs to be disclosed, it will be limited to the “minimum necessary information” required to achieve the purpose for which the information is disclosed.

FINANCIAL INFORMATION
If you make a retail purchase on reclaimingintimacy.org, we will collect payment information such as your credit card number to process your transaction. We may use a third-party payment service to process payments. We will retain your credit card information only for as long as necessary to process the transaction. Thereafter, your credit card data will be removed from our systems.

DATA COLLECTION
Reclaiming Intimacy may collect Personal Information in a variety of instances.

REQUEST FOR INFORMATION & RESOURCES
Reclaiming Intimacy is available to answer your questions during normal business hours posted within our contacts. When you contact Reclaiming Intimacy for information and resources, in order to assist you we will collect the Personal Information you provide.

PATIENT SUPPORT SERVICES
Reclaiming Intimacy offers programs and services to help cancer patients and their caregivers manage cancer treatment and recovery and find the support they need. If you contact us to utilize these support services, we may ask you for contact and demographic information as well as limited health information.

WEBSITE USE
We may collect Personal Information through your use of the website.

RESEARCH PARTICIPATION
If you inquire about (or enroll in) a research study, we may collect information from you related to the study or studies, which may include health information. Research participant data is maintained in a secure, restricted environment and is accessed only for research purposes.

EVENT REGISTRATION
If you register to participate in an event, we may also ask about your relationship to cancer. However, you are not required to provide this information to participate in an event. This information is useful for event purposes and helps us let you know about special activities for caregivers and survivors.

HEALTH PROVIDER, PLAN OR CAREGIVER REFERRAL
Your healthcare provider or health plan may put you in touch with Reclaiming Intimacy if they believe we have information or resources that can assist you with your care or cancer journey. If you are referred through a healthcare provider or health plan, we will receive contact and demographic information, as well as limited health information from the healthcare provider or health plan.

INDIVIDUAL AS SERVICE PROVIDER
If you partner with Reclaiming Intimacy to provide services, we may collect information such as name, employer, title, contact information. We collect this information for the purposes of contacting you about the partnership. If it is necessary for purposes of paying you for services provided, we may also collect bank account information, address, and other information to further the partnership.

THIRD-PARTY CAMPAIGNS, PROMOTIONS OR EVENTS
We may use or interact with third-parties to conduct fundraising campaigns, promotions or events. We also may receive your Personal Information if you respond to a cause-related marketing campaign or other promotion benefitting Reclaiming Intimacy that is conducted by a partner.

USE OF INFORMATION

We and our service providers may use Personal Information for the following purposes:

MISSION DELIVERY & SUPPORT OPERATIONS

We will use your Personal Information to respond to your inquiries and to provide you with the information, resources and support services you request. We may use your Personal Information to help us better understand the individuals we serve, to better communicate with you, and to better serve you and your community with relevant programs, services and information. We may also use your Personal Information to develop, evaluate and improve our programs and services.

We may use your Personal Information to keep you informed about cancer-related news developments, to notify you of services that may be of interest to you, to invite you to upcoming events, or to request your participation in a research study.

If you are referred through your healthcare provider and/or health plan, we will use and disclose your Personal Information as necessary, including electronically, to provide you with the assistance, programs or services you have requested, as well as program follow up and evaluation.

If a patient referral is your first interaction, we will limit our contact with you to the provision of services and follow up, unless you consent to receiving communication(s) regarding additional resources, opportunities or engagement, or otherwise provide specific consent. If you have an existing relationship at the time of referral, we will maintain your current contact preferences and apply them to the existing information. If you later engage in another way, we may use your Personal Information and/or contact you for purposes related to that engagement.

DATA ANALYTICS

We also perform data analysis and research activities to gain a greater general understanding of cancer, cancer treatment and the related needs of patients and their caregivers. This analysis can help us improve patient experiences, mission delivery, and support.

OTHER BUSINESS PURPOSES
We may use Personal Information for other business purposes, such as conducting audits, fraud monitoring and prevention, data analysis, recordkeeping, developing new services, enhancing, improving or modifying our service programs, identifying usage trends, determining the effectiveness of fundraising campaigns and mission activities, and updating and expanding our business activities.

WITH YOUR CONSENT
In addition to the other uses described in this section, we may also use your information as you expressly authorize us to do so.

DISCLOSURES OF INFORMATION
We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our Terms of Use; (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (d) under circumstances we believe appropriate to coordinate treatment related services with your provider or health plan, or for permissible public health purposes such as cancer surveillance. In addition, Reclaiming Intimacy may use, disclose or transfer your information to a third-party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our organization.

ADDITIONAL INFORMATION

Reclaiming Intimacy may also collect information that does not reveal your specific identity or does not directly relate to an identifiable individual, referred to throughout this Privacy Statement as “Other Information,” including browser and device information, App usage data, Internet Protocol address, information collected through cookies, pixel tags and other technologies. Other Information also includes information that has been anonymized or aggregated in a manner that does not reveal your specific identity.

If we are required to treat Other Information as Personal Information under applicable law, then we may use and share it for the purposes for which we use and share Personal Information as detailed in this Privacy Statement.

BROWSER AND DEVICE INFORMATION
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the medium (such as the App) you are using. We use this information to ensure that our services function properly.

INTERNET PROTOCOL ADDRESS

Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering our services. We may also derive your approximate location from your IP address.

WEB SERVER INFORMATION &BROWSING HISTORY
We collect standard web server traffic pattern information and your browsing history. General traffic, Site usage, browser information and length of stay information is collected and stored in log files.

COOKIES
We use “cookies,” small files that are sent to your web browser and stored on your computer’s hard drive, to enhance your online experience. The cookies collect information about your use of our services, such as the type of browser you use (such as Google Chrome or Internet Explorer), your home domain or Internet service provider, your referrer URL (which is the URL for the website that you were viewing prior to visiting the website), how you were directed to our site, which specific pages you accessed, how long you view each page, the time and date you access our site and anonymous traffic data. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a cookie (or cookies) from a website. If, however, you do not accept cookies, you may experience some inconvenience in your use of our site.

PIXEL TAGS & TECHNOLOGIES

Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of our services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our services and response rates.

TARGETED OUTREACH AND ADVERTISING

We may work with third-party service providers to target advertisements and outreach to you based on your preferences or other information, in some cases combining data we collect from you through online cookies and other technologies with other de-identified data (such as a hashed, non-readable email or postal address). In addition, we may use third-party service providers to display content-specific advertisements to you after you have left our Sites when you go to other websites.

These third-party service providers may use cookies, web beacons or similar technologies to tailor advertisements to interests shown by browsing our Sites or other by visiting other websites. We do not control the third-party service providers’ tracking technologies or how they may be used. The collection of your information or use of technologies by third-party service providers are subject to those third-parties’ privacy policies, not those of Reclaiming Intimacy.

DO NOT TRACK
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to browser do-not-track signals.

ANALYTICS
We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of the services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

PHYSICAL LOCATION
We may collect the physical location of your device by, for example, using satellite, cell phone tower or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services and content.

ANONYMOUS OR AGGREGATE INFORMATION

We use anonymous information & aggregate Information for activities including data analysis and research to gain a greater general understanding of cancer, cancer treatment and the related needs of patients and their caregivers. “Anonymous Information” means information where identifiers have been removed so that it does not directly or indirectly identify, and cannot reasonably be used to identify an individual.

“Aggregate Information” means information about groups or categories of individuals which does not identify and cannot reasonably be used to identify an individual.

USES AND DISCLOSURES OF OTHER INFORMATION

We may use & disclose other information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine other information with personal information. If we do this, we will treat the combined information as Personal Information.

DATA SECURITY PROTECTIONS
We seek to use reasonable organizational, technical and administrative measures reasonably designed to secure the information to protect Personal Information within our organization. We incorporate industry standard security controls (like firewalls) and protocols (like SSL/TLS) to create a site that is resistant to standard internet-based threats. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us, below.

RETENTION
We retain Personal Information that we receive for as long as necessary to fulfill the purpose(s) for which the information was collected, to provide our services and products, to pursue legitimate business purposes, to enforce our agreements, and comply with all applicable laws.

EMAIL POLICY

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Reclaiming Intimacy or its affiliates you can click on the “Unsubscribe” link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before a request has been submitted.

ADVICE

Reclaiming Intimacy does not provide medical advice. We provide users with information to better understand their health, cancer diagnosis & related disorders. Specific medical advice should be directed to your medical case professional.

Reclaiming Intimacy makes no representation an assumes no responsibility for the accuracy of information contained on or available through this website. You are encouraged to confirm any information obtained from or through this site with other sources and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEBSITE. To the fullest extent permitted by law, RECLAIMING INTIMACY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESSED OR IMPLIED, REGARDING ANY INFORMATION OR OTHER MATERIAL DISPLACED ON THIS WEBSITE WHETHER AUTHORED BY RECLAIMING INTIMACY OR OTHERS; AND THE OPERATION OF THIS WEBSITE, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

NOTICES & DISCLOSURES

Users must be 18 years of age or older. Reclaiming Intimacy does not collect information from any person under 18 years of age. If you believe that a minor has submitted Personal Information, please contact us using one of the methods provided to have that person removed.

Links to Third-Party Websites

Our Services may contain links to third-party websites, whose privacy practices may be different from Reclaiming Intimacy. This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third-parties, including any third-party operating any website or service to which our site may link.

Links to other websites do not imply endorsement of products, services, privacy or security practices of those websites. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft or any other app developer, provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our sites or our Social Media Pages.

LAWFUL BASIS FOR PROCESSING

The laws in some countries require us to tell you about the lawful grounds we rely on to collect, use, disclose, and otherwise process your Personal Information. To the extent those laws apply, our lawful basis for processing your Personal Information is in support of our legitimate charitable and business interests, where those interests are not overridden by your fundamental rights and freedoms.

We promise a safe user experience on our website as well as exceptional & ethical customer service. Reclaiming Intimacy protects its users, employees, volunteers & property. Analyzing our user data & purchases is our primary way of improving our operations.

JURISDICTION AND CROSS-BORDER TRANSFER

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States.

Your Personal Information may be stored and processed in the United States where our servers & central database is operated. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities may be entitled to access your Personal Information. Where required, data transfers will be made subject to the terms of the applicable standard contractual clauses or with your consent, or as ordered by a court of competent jurisdiction.

PRIVACY OPTIONS & ACCESS

We respect your privacy and recognize that you may wish to restrict or limit the ways in which we contact.

CONTACT PREFERENCES AND RESTRICTIONS
An “Unsubscribe” button will be provided at the bottom of each email marketing communication sent so that you may opt out of further email communications. We send transaction-related email services you have requested. We will honor the request to be removed or opt-out of receiving e-mails or other communications.

REGISTRATIONS
If you register for an event or sign up for a newsletter or similar subscription, you will receive communications related to that service, regardless of your prior opt-out selections. You will receive e-mails related to that event regardless of your overall opt-out selections. If you no longer wish to receive event e-mails or other e-mail subscriptions, please opt-out using the “unsubscribe” link provided in the e-mail communication.

PERSONAL INFORMATION REQUEST
You can request that personal information be removed by doing so in writing. Please make clear what Personal Information you would like to have removed. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. The request will be addressed in due course and in any event, not longer than sixty (60) days after the request is made.

CONTACT US

If you have any questions about this Privacy Statement, wish to notify us of any desired restrictions, or believe your privacy rights may have been violated, please contact us at:

Reclaiming Intimacy
512 W Superior Street
Fort Wayne, IN 46802

Phone
844-407-4673
844-407-HOPE

privacy@reclaimingintimacy.org

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